Privacy policy

Last updated: September 1, 2026

1. Who we are

Elovia operates this online store and related customer service channels. When you shop with us, contact us, or join our email list, you entrust us with certain personal information. This policy describes how that information is handled.

2. Information we collect

We may collect:

• Order information — name, email, shipping address, phone, and purchase details needed to fulfill your order.
• Payment information — processed by our payment providers (such as Shopify Payments and other gateways). We do not store full card numbers on our own servers.
• Account information — if you create an account, including login and order history.
• Communications — messages you send through our contact form or email.
• Device and usage data — IP address, browser type, pages viewed, and approximate location, collected through standard store and analytics tools to run and improve the site.

3. How we use information

We use personal information to:

• Process and deliver orders, including shipping updates
• Provide customer support and respond to requests
• Send transactional email (receipts, shipping notices)
• Send marketing email only if you opt in, with an unsubscribe option in every message
• Prevent fraud, secure the store, and meet legal obligations
• Understand how the site is used so we can improve performance and content

4. Sharing of information

We do not sell your personal information. We share data only with service providers who help us operate the business — for example Shopify (store platform), payment processors, shipping carriers, and email tools — under agreements that limit use to providing their service. We may also disclose information if required by law or to protect rights, safety, and security.

5. Cookies and tracking

Our store uses cookies and similar technologies for cart functionality, login sessions, preferences, analytics, and (where enabled) marketing measurement. You can control cookies through your browser settings. Disabling some cookies may affect checkout or site features.

6. Data retention

We keep order and customer records as long as needed for fulfillment, accounting, dispute resolution, and legal requirements. You may ask us to update or delete certain information, subject to those obligations.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, or to opt out of certain processing. To make a request, contact us using the details below. Marketing emails can be stopped anytime via the unsubscribe link.

8. Children’s privacy

Our store is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us and we will take appropriate steps.

9. International transfers

If you order from outside the country where our store is operated, your information may be processed in the United States or other locations where our providers operate, with safeguards appropriate to the service.

10. Changes to this policy

We may update this policy as our practices or legal requirements change. The “Last updated” date at the top will reflect the latest version. Continued use of the site after changes means you accept the updated policy.

11. Contact

For privacy questions or requests, use our Contact page or the email address listed on your order receipt.